Reference

Terms and Conditions at serigala777

When you open your account with us, you're agreeing to a clear set of rules that protect both you and the platform.

Account security and verificationPayment and withdrawal rulesData and privacy protectionsHow to contact us about changes
Explore the Lobby Read FAQ
serigala777 Terms and Conditions at serigala777
GET IN TOUCH

How to Contact Us About Terms Issues

Team online

Live Chat Support

Open the chat widget in the lobby between 08:00 and 23:00 WIB, seven days a week. Our team answers questions about account rules, deposit holds or withdrawal delays in real time.

Email Support

Send a message to our support inbox and expect a response within 24 hours. Include your account username, the date and time of the issue, and a description of what you need clarified.

Account Settings Help

Head to your account settings menu under Security to review your registered email, phone number and payment details. If any need updating, submit a change request and our team will verify it.

YOUR SAFETY FIRST

How We Protect Your Account and Data

Account Verification

When you create your account, we ask for your name, phone number and email address. Before your first withdrawal, we verify your identity using your bank details or ID. This one-time check prevents fraud and keeps your funds secure.

Deposit and Withdrawal Security

All transactions through DANA, OVO, GoPay and QRIS are encrypted. We log every deposit and withdrawal so you can see a complete history in your wallet. Withdrawals are manually reviewed before payment, adding an extra layer of protection.

Data Retention

We keep your account data, transaction history and chat logs as long as your account is active. If you close your account, we retain records for two years to comply with local regulations and resolve disputes.

Cookie and Tracking

We use cookies to remember your login, keep you signed in, and track how you use the lobby. This helps us spot unusual activity and protect your account. You can disable cookies in your browser, but some platform features may not work.

Dispute Resolution

If you believe a transaction was made in error, contact our support team within 30 days. We'll investigate and reverse it if we find the error. We keep records of all investigations and outcomes.

Request Your Data or Changes

You can ask for a full copy of your personal data, request corrections, or ask us to delete your account. Submit your request through live chat or email, and we'll respond within 14 days with next steps.

Terms and Conditions FAQ

Your account belongs to you, but serigala777 owns the platform and can close accounts that break our Terms — for example, using fake details, multi-accounting, or cheating. If your account is closed, we'll explain why and help you withdraw any remaining balance.

Open live chat or email our support team and we'll verify your identity using your registered email and the last four digits of your DANA, OVO, GoPay or bank account. Once confirmed, we'll help you reset your password or update your phone number.

No. Your account is strictly personal and non-transferable. If someone else uses it, you break our Terms and risk account closure. If you suspect someone has accessed your account, change your password immediately and contact support.

Minimum deposit is Rp 10,000 via any method (DANA, OVO, GoPay, QRIS or bank transfer). Maximum is Rp 50,000,000 per transaction. These limits protect your account and prevent suspicious activity. Contact support if you need higher limits for a specific reason.

Withdrawals to DANA, OVO, GoPay and QRIS usually arrive within 5–15 minutes after our team approves them. Bank transfers may take 1–2 hours depending on your bank's processing time. We review every withdrawal request before payment to prevent fraud.

Go to your account settings, select Close Account, and confirm. Your balance will be withdrawn to your registered payment method within 24 hours. After closure, you won't be able to reopen the same account, but you can create a new one with a different email.

Yes, we keep live chat logs and game history for as long as your account is active. After you close your account, we store this data for two years to handle disputes and meet local rules, then delete it unless a dispute is still open.

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